Shipping
We use various courier partners based on where our watches need to be shipped.
The major couriers we work with on a daily basis are:
UPS, FedEx and BRT.
Yes we do! We are currently working to ensure we can meet our international customers needs. International orders can, at times, take weeks for delivery, depending on the mail system of your country. For Italy and Europe the shipping time is 2-3 days. For the rest of the world, from 5 to 7 days.
Italy & European Union
The price includes VAT and taxes. No extra charges.
United States
Import duties or taxes may apply upon delivery. These charges typically range between 8% and 15% of the order value.
Rest of the World
For customers from other countries, the price does not include import duties, taxes, and other government charges (where applicable).
It is our intent to create a great customer experience. Any watch can be returned or exchanged within 14 days after delivery. The watch must be in unworn condition and show no signs of wear. If you need to return your watch, please email us and send it to us along with the receipt. You are responsible for getting the watch to us, so be sure to include a tracking numbers. We will refund the item cost or replace the item based on its availability with the same product or a similar one.
Warranty
All Gravithin watches include a two (2) years warranty, guaranteeing the high quality and reliability of our watches.
The warranty covers the movement and any manufacturing or assembly defects, and does not apply to damages caused by improper use or lack of proper care.
In case of warranty claims, please contact us via email at: [email protected]
Payments
We accept payments from all major credit and debit cards such as Mastercard, VISA, American Express, and also from PayPal, Apple Pay and Klarna.
Returns
In case of any questions regarding orders, deliveries, returns or repairs, please contact our customer service at:
WhatsApp: +39 351 743 4798
Mail: [email protected]
The refund will be processed as soon as the watch has been returned to us, and this depends on how long the courier takes to deliver it back to the sender.
You can cancel your order within 24 hours of placing it. To proceed with the cancellation, contact our customer service department by providing the order number in your request by writing to: [email protected]