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FAQs

1. ORDERS

1.1 Do I need to open an account in order to buy from you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.

1.3 How do I place an order?

Shop for the items you want and add them to your cart. Once you have finished, go to your shopping cart and check out. Make sure all the information is correct before confirming your purchases and payment.

1.4 I’m having problems adding items to my shopping cart

You will be able to add items as long as the products are available. If the last available item is in someone else’s shopping cart, the status of the product will be “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, American Express and Apple Pay.

1.6 Can I change or return my watch?

It is our intent to create a great customer experience. Any watch can be returned or exchanged within 14 days after delivery. The watch must be in unworn condition and show no signs of wear. If you need to return your watch, please email us and send it to us along with the receipt. You are responsible for getting the watch to us, so be sure to include a tracking numbers. We will refund the item cost or replace the item based on its availability with the same product or a similar one.

1.7 I have a discount code, how can I use it?

Simply click on the message: “Have a coupon? Click here to enter your code”  and add your coupon code in the field before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an e-mail to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2-3 working days, excluding weekends and public holidays.

2.2 How can I track my delivery?

Once the order has been dispatched, you will receive an email confirmation with a tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number.

2.3 how much are the shipping costs?

Shipping is FREE also for international deliveries, so you may select your item and proceed to the check out page.

2.4 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.5 Do you ship internationally?

Yes we do! We are currently working to ensure we can meet our international customers needs. International orders can, at times, take weeks for delivery, depending on the mail system of your country. For Italy and Europe the shipping time is 3-7 days. For the rest of the world, from 8 to 11 days.

2.6 I’ve received a defective item, what should I do?

We apologize if you have received a defective item from us. Please contact our Customer Service at support@gravithin.com with a snapshot of the product and we will get back to you as soon as we can.

2.7 I’ve received the wrong item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Service at support@gravithin.com and we will get back to you as soon as we can.

2.8 Do I have to pay customs and taxes?

Customs duties and taxes, if applicable, are the buyer’s responsibility upon delivery.

2.9 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at support@gravithin.com and we will assist you.