1. PRE-ORDERS
1.1 What is a Pre-Order?
A pre-order allows you to reserve an item that is still in production and not yet physically available. This allows us to finalize production based on the number of reservations received.
After you finalize your pre-order, you will immediately receive an initial confirmation email with your order number.
Thereafter, we will update you periodically on production developments until the day we begin shipping.
1.2 How long do I have to wait before my watch ships?
Delivery times for pre-orders are different than for standard orders. You will find the timelines on the product page and/or collection page. Because these items are still in production, the dates listed are estimated, but almost always certain. If there are minor changes, we will promptly update the information.
1.3 Which couriers do you work with?
We use various courier partners based on where our watches need to be shipped.
The major couriers we work with on a daily basis are:
UPS, DHL, FEDEX, SDA, ARAMEX
1.4 Can I modify a pre-order?
You can request to change the model you have chosen from those available in the pre-order collection before it ships.
Our staff will check the availability of the new model and get back to you as soon as possible.
1.5 Can I cancel a pre-order?
You can cancel your pre-order within 48 hours of placing it. To proceed with the cancellation, contact our customer service department by providing the order number in your request by writing to: support@gravithin.com
2. ORDERS
2.1 Do I need to open an account in order to buy from you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
2.2 How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.
2.3 How do I place an order?
Shop for the items you want and add them to your cart. Once you have finished, go to your shopping cart and check out. Make sure all the information is correct before confirming your purchases and payment.
2.4 How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, American Express, Apple Pay and Klarna.
2.5 Can I change or return my watch?
It is our intent to create a great customer experience. Any watch can be returned or exchanged within 14 days after delivery. The watch must be in unworn condition and show no signs of wear. If you need to return your watch, please email us and send it to us along with the receipt. You are responsible for getting the watch to us, so be sure to include a tracking numbers. We will refund the item cost or replace the item based on its availability with the same product or a similar one.
2.6 How will I know if my order is confirmed?
After you have placed your order, you will receive an e-mail to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
3. SHIPPING & DELIVERY
3.1 When will my order be processed?
All orders will be processed within 2-3 working days, excluding weekends and public holidays.
3.2 How can I track my delivery?
Once the order has been dispatched, you will receive an email confirmation with a tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number.
3.3 how much are the shipping costs?
Shipping is FREE also for international deliveries, so you may select your item and proceed to the check out page.
3.4 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
3.5 Do you ship internationally?
Yes we do! We are currently working to ensure we can meet our international customers needs. International orders can, at times, take weeks for delivery, depending on the mail system of your country. For Italy and Europe the shipping time is 3-7 days. For the rest of the world, from 7 to 10 days.
3.6 I’ve received a defective item, what should I do?
We apologize if you have received a defective item from us. Please contact our Customer Service at support@gravithin.com with a snapshot of the product and we will get back to you as soon as we can.
3.7 Do I have to pay customs and taxes?
For the customers in the European Union, duties and taxes are included in the total price of the order.
For customers from United States, Hong Kong and Singapore, there are no extra fees to pay.
For customers from other countries, the price is VAT excluded and it does not include import duties, taxes, and other government charges (where applicable).